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Accounting Console Fulfillment Policy

At Accounting Console, we are committed to providing exceptional service to our clients. Our fulfillment policy outlines the principles guiding our client engagements and the standards we uphold to ensure client satisfaction.

Client Communication:

  • We prioritize clear and open communication with our clients throughout the engagement process.

Service Delivery:

  • We strive to deliver high-quality accounting services tailored to meet the unique needs of each client.
  • Our services will be defined for every client engagement as part of an electronic Service Agreement. No services or payments are started without a mutually signed Service Agreement in place.

Timeliness:

  • We understand the importance of timeliness in accounting matters. We commit to delivering our services within agreed-upon deadlines, striving to meet or exceed client expectations.

Confidentiality:

  • Confidentiality is paramount in our client engagements. We maintain strict confidentiality regarding all client information and transactions.

Feedback and Improvement:

  • We welcome feedback from our clients as an opportunity for continuous improvement. Client feedback is carefully considered and used to enhance our services and processes.

Payments, Refunds, and Cancellations

  • Payments are always agreed upon in advance via formal Agreement or are initiated by the client via an invoice.
  • Any auto-payments and/or recurring services can be cancelled at any time via written communication by the client or Accounting Console.
  • Any payments agreed to and collected are non refundable once completed.
  • Payment scheduled will be defined and mutually agreed upon via formal electronic Service Agreement.

Policy Updates:

  • This fulfillment policy is subject to periodic review and updates to ensure it remains aligned with our commitment to excellence and evolving client needs. Any updates will be promptly communicated to clients.

Formal Service Agreements, Invoicing, and Billing

  • All services and payments are to be engaged via formal Service Agreement with additional terms for services. 
  • All billing is done via formal invoicing system and any payments are agreed upon in advance before any charges or services begin. Accounting Console does not bill after the fact or create billing or payment surprises for their clients.

By engaging with Accounting Console, clients acknowledge and agree to adhere to the terms outlined in this fulfillment policy.

For any questions or clarifications regarding our fulfillment policy, please contact us via our website contact form at www.AccountingConsole.com.